1. Right to Return (Non-Custom Items)

You may return eligible items within 14 days of delivery.

To qualify for a return:

• Item must be unused
• Item must be in original condition
• Item must be returned in original packaging
• Proof of purchase is required

You must notify me within 14 days of receiving your order to initiate a return.

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2. Custom & Personalized Items

The following items are non-returnable and non-refundable:

• Custom-made products
• Personalized designs
• Made-to-order items

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3. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact me within 7 days of delivery
• Provide your order number and clear photos

I will review and offer a replacement or refund where appropriate.

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4. Return Shipping

• Returns must be sent by mail.
• Customers are responsible for return shipping costs unless the item is defective.
• I recommend using tracked shipping.
• Original shipping charges are non-refundable.

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5. Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Refunds will be processed within 14 days of receiving the returned item.
• Your bank or payment provider may take additional time to post the funds.

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6. Exchanges

I do not offer direct exchanges. If you need a different item, please place a new order.

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7. How to Start a Return

To request a return, contact:

Email: cari@gorgeous-dragon.com
Website: www.gorgeous-dragon.com

Please include your order number and reason for return.

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Effective Date: March 11, 2026